As an Enhanced Support customer, you receive faster response times and additional support services. To engage with Cameyo Customer Support, create a support case from the Cameyo support ticketing system.
Support tickets are created by emailing support@cameyo.com or filling out the support request form at https://cameyo.com/contact-support/.
When managing support cases as an Enhanced Support customer, you have access to the following features:
Response SLO: For Priority 1 support requests, receive the first meaningful response within two hours. All other support requests will be responded to within one business day.
Channels: Submit a support case via email or Cameyo website.
Communication: All communications will be via email.
Availability: Receive support during Cameyo business hours, Monday to Friday.
Online resources: 24x7 access to the Cameyo Knowledge Base.
Language support: Request support in English.
Case escalation: Escalate to request additional attention for ongoing support cases.
Pricing
Contact your sales representative or email us at sales@cameyo.com for current pricing and a personalized quote.
The charges for certain Cameyo Support Services, such as professional services, customized development, and training are not included.
Enhanced Support is an annual subscription that auto-renews until canceled.