Cameyo offers the following support services:

  • Basic Support

  • Standard Support

  • Enhanced Support

Basic Support

Basic Support is included for all Cameyo customers. With Basic Support, you have access to our documentation and knowledge base. These materials can be accessed by going to

Standard Support

Standard Support provides email support during Cameyo business hours through our ticketing system for unexpected product behavior and product usage questions. 

To learn about this service and pricing, see the Standard Support overview.

Enhanced Support

Enhanced Support is for customers who are looking for faster response times. Priority 1 (P1) requests are responded to in two hours and you have direct email access to our technical support agents. 

To learn about this service and pricing, see the Enhanced Support overview.

Contacting Technical Support

For Standard, Enhanced and Premium Support, submit your support case by emailing us at or filling out a support request form at

All tickets are properly logged and prioritized for response. 

Cameyo business hours for purposes of Cameyo support services is defined as Monday through Friday, 7:00 a.m. (0700) to 7:00 p.m. (1900) Eastern Standard Time.