Cameyo offers the following support services:
Basic Support
Standard Support
Enhanced Support
Premium Support
Basic Support
Basic Support is included for all Cameyo customers. With Basic Support, you have access to our documentation and knowledge base. These materials can be accessed by going to https://helpcenter.cameyo.com.
Standard Support
Standard Support provides email support during Cameyo business hours through our ticketing system for unexpected product behavior and product usage questions.
To learn about this service and pricing, see the Standard Support overview.
Enhanced Support
Enhanced Support is for customers who are looking for faster response times. Priority 1 (P1) requests are responded to in two hours and you have direct email access to our technical support agents.
To learn about this service and pricing, see the Enhanced Support overview.
Premium Support
Premium Support customers are assigned a dedicated Technical Account Manager and receive unlimited 1:1 technical support for unexpected product behavior, product usage questions, billing issues, feature requests, and more.
To learn about this service and pricing, see the Premium Support overview.
Contacting Technical Support
For Standard, Enhanced and Premium Support, submit your support case by emailing us at support@cameyo.com or filling out a support request form at https://cameyo.com/contact-support.
All tickets are properly logged and prioritized for response.
Cameyo business hours for purposes of Cameyo support services is defined as Monday through Friday, 7:00 a.m. (0700) to 7:00 p.m. (1900) Eastern Standard Time.