Cameyo Premium Support is designed for enterprises that run priority applications and require the fastest response times to ensure service stability. 


As a Premium Support customer, you are assigned a named Technical Account Manager (TAM). 

The TAM is responsible for the following: 

  • Onboarding

  • Training on new features and best practices

  • Primary contact for support cases and escalations

  • Root cause analysis for Priority 1 incidents 


To engage with Cameyo Customer Support and a Premium Support customer, contact your TAM or create a support case from the Cameyo support ticketing system.

 

Support tickets are created by emailing support@cameyo.com or filling out the support request form at https://cameyo.com/contact-support/. 


When managing support cases as a Premium Support customer, you have access to the following features:

  • Response SLO: For Priority 1 support requests, receive the first meaningful response within one hour. 

  • 24/7 availability: Receive support 24 hours a day, 7 days a week (24/7) for cases of certain priority.

  • Case escalation: Escalate to request additional attention for ongoing support cases. 

  • Customized development: Receive $5000 credit towards customized development services. 


Pricing

Contact your sales representative or email us at sales@cameyo.com for current pricing and a personalized quote. 

The charges for certain Cameyo Support Services, such as professional services, customized development, and training are not included. 

Premium Support is an annual subscription that auto-renews until canceled.