If your newly-setup Cameyo server doesn't function properly, start here to determine which component fails.

On the server itself, try the following:

  • Can you access the server's HTTP port itself (i.e. http://localhost)? It should show a "CAMEYO" page.
  • Is guacd.exe running? One sign of guacd not running is error 500 in the dev tools console:
  • Test RDP connectivity: start an elevated cmd.exe command prompt, and set a user password for one of Cameyo's temporary profiles: net user RemoteUser10 !TestPwd10. Then, try to RDP from the computer into itself using that user: start the RDP client (mstsc.exe) and connect to localhost, using RemoteUser10 !TestPwd10. It should show a blank black screen. If it doesn't, see diagnosing RDP connectivity issues. One of the typical signs of security or credential logging issue is error 515 in the dev tools console.
  • If none of the above steps provides any clues, contact Cameyo's technical support and specify your server's URL (in the form online.cameyo.com/servers/...) and make sure they can access your server to be able to help with this.